At Vintique, your satisfaction is our top priority. While we strive to offer high-quality products and excellent customer support, we understand that sometimes things may not go as expected. This Grievance Redressal Policy outlines the steps you can take to resolve any concern or dissatisfaction you may have.

Level 1: Self-Help (FAQs)

Before reaching out, please refer to our FAQs section for answers to common questions related to orders, shipping, returns, and more.

Level 2: Contact Customer Support

If your concern isn’t resolved through the FAQs, you can get in touch with our customer support team:

📧 Email: info@vintiquedesign.com
📞 Phone: +91 9967447746
⏱ Response Time: Within 7 business days

Level 3: Escalate to Grievance Officer

If you’re not satisfied with the solution provided by our support team, you can escalate your issue to our Grievance Officer.

Name: [Insert Name]
Email: info@vintiquedesign.com
📞 Phone: +91 9967447746
⏱ Resolution Time: Within 30 days of receipt of your complaint

Grievance Considered Closed When:

  • You confirm satisfaction with the resolution, or
  • No further response is received from you within 7 days of our reply.

What Qualifies as a Grievance?

A grievance includes any communication that expresses dissatisfaction with our products or services and seeks a resolution.

Note: The following are not considered grievances:

  • Incomplete or vague messages
  • Suggestions or general feedback
  • Requests for information or product guidance