At Vintique, your satisfaction is our priority. If you’re not happy with your purchase, we offer a 7-day return window from the date of delivery for any reason.

For missing items, please notify us within 24 hours of delivery.

🔄 How to Return a Product

Step 1: Click on the “Initiate Return” button below to start your return process.

Step 2: Once your return request is received, a case ticket will be generated. Our support team will review and guide you through the process. You can choose from the following refund options:

  • Bank Transfer (for COD orders)
  • Payment Gateway Refund (for prepaid orders)
  • Vintique Gift Card – Get the refund value + ₹50 extra for your next purchase

📦 Return shipping cost will be borne by the customer and can be reimbursed via a gift card (up to ₹50 per item, max ₹150 per order). Please email your courier receipt to care@vintique.com for reimbursement.

Step 3: We’ll provide the return shipping address. Kindly return the item in its original packaging, with all tags and accessories intact. Bubble wrap fragile items to avoid damage.
Email the tracking number to care@vintique.com once shipped.

🔍 Once we receive and inspect the returned item, your refund will be processed based on the table below:

Order TypeRefund ModeTimeline
COD OrdersBank Transfer5–7 business days
Prepaid OrdersPayment Gateway Refund5–9 business days
COD/Prepaid OrdersGift CardWithin 1 day of approval

❗ Non-Returnable Scenarios

We may not be able to accept returns for:

  • Damaged or used products
  • Items not in original packaging
  • Missing accessories or tags
  • Items without a valid serial number
  • Refused deliveries after dispatch

🛑 Order Cancellation

Can I cancel my order?
Yes – cancellations are allowed within 24 hours of placing your order.

  • Before Shipping: Full refund will be initiated
  • After Shipping: Contact our support team – we’ll try our best to assist

⏱️ Why 24 hours?
We begin processing your order immediately, including packaging and dispatch.

📩 Need Help?

Email us at info@vintiquedesign.com or call our support team. We’re always happy to help!